Refund policy

90-day change-of-mind returns

We’re confident you’ll be happy with your selection, so we offer a 90-day change-of-mind return period.

To be eligible, wine must be unopened, unused, in its original packaging and in the same condition in which it was received. You’ll also need your receipt or proof of purchase.

Please contact us at hello@actofwine.com.au before returning anything. Returns sent without prior approval cannot be accepted.

Customers are responsible for return delivery costs for change-of-mind returns. Original delivery charges are non-refundable.

 

Faulty, damaged or incorrect products

Please inspect your order when it arrives and contact us as soon as possible if a product is faulty or damaged, or if you receive the wrong item, so we can assess the issue and make it right. We will cover reasonable return delivery costs where a return is required because a product is faulty, damaged or incorrect.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Where a product fails to meet an applicable consumer guarantee, you may be entitled to a replacement, refund or another remedy under Australian Consumer Law.

 

Exceptions and non-returnable items

Gift cards cannot be returned.

 

Exchanges

Exchanges are accepted for products that meet the eligibility conditions of our change-of-mind return policy. The fastest way to receive the product you want is to return your original purchase and, once the return is accepted, place a separate order for the replacement product.

 

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method within three business days. Your bank or credit card provider may require additional time to process and post the refund.