Delivery & Returns

Our goal is to get your purchase to you as quickly as possible. We offer in-store pickup, same day delivery to Metro Melbourne (terms below) and standard shipping to all other locations Australia wide. Depending on your location, our products are delivered directly by us, Australia Post or various couriers.

Delivery Address

Our deliveries are able to be sent to physical addresses and PO Boxes (no parcel lockers). If nobody is home to receive the order, we may leave the package in a safe space. If it is not possible to leave the package due to risk of theft, weather etc we will attempt to contact you to determine where you would like the package to be left. If you will not be home to receive your order or have a preferred safe space for us to leave your package, please email us at sam@actofwine.com.au with instructions of where to leave the package. If we cannot contact you and we cannot find anywhere to leave the wine, the wine will be returned to our store for collection.

Instore Pickup

Online orders can be picked up in store Tuesday to Sunday at 22 Fanning Street SOUTHBANK. Select in-store pickup during checkout. For in-store pickup, allow 1 hour from order for packing.

Free Delivery Tuesday-Saturday (Metro Melbourne Only)

All orders placed before 1pm within 15km of the Melbourne CBD will be delivered same day from Tuesday to Saturday. No minimum spend on free delivery orders.

Standard Shipping

We care about our products and we care about getting them to you safely. The following charges apply for orders that do not meet the free delivery criteria for their state.

Victoria $10
New South Wales + ACT $10
Queensland $15
Tasmania $15
Western Australia $20

 
Shipping Timeframe

Orders to Capital city metro areas can expect deliveries according to the timeframe below. For all deliveries outside these areas, please allow 5-7 business days for delivery.

 Melbourne 1 day
Sydney Next day delivery (order Tues + Thurs)
Canberra 1-2 days
Brisbane 2-3 days
Hobart 3-5 days
Perth 6-7 days
Darwin 7+ days

 

Free Shipping

Free shipping rates apply to all orders that exceed the following criteria

 Victoria + NSW $150
QLD, ACT, SA,WA $200
Tasmania $250

 

Returns

We are certain that you will love your purchase however if for any reason you are unsatisfied, email us details at sam@actofwine.com.au & return the product to 22 Fanning Street SOUTHBANK VIC 3006 for a full refund.

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