Delivery & Returns

Our goal is to get your purchase to you as quickly as possible. We offer in-store pickup, same day delivery to Metro Melbourne (terms below) and standard shipping to all other locations Australia wide. Depending on your location, our products are delivered directly by us, Australia Post or various couriers.

Delivery Address

Our deliveries are only able to delivered to physical addresses. We are unable to deliver packages to PO Boxes, parcel lockers etc. If nobody is home to receive the order, we may leave the package in a safe space. If it is not possible to leave the package due to risk of theft, weather etc the package will be returned to our store. If you will not be home to receive your order or have a preferred safe space for us to leave your package, please email us at paul@actofwine.com.au with instructions of where to leave the package.

Instore Pickup

Online orders can be picked up in store Monday to Friday at 22 Fanning Street SOUTHBANK. Select in-store pickup during checkout. For in-store pickup, allow 1 hour from order for packing.

Same Day Delivery (Metro Melbourne Only)

Orders to Metro Melbourne are delivered directly by us. If your order is received by 3.00pm (Monday to Friday only) and you live within 15km of the CBD, it will be delivered same day. If we receive your order after 3.00pm, it will be delivered the following business day. We charge a flat rate of $10 for same day shipping.

Free Delivery Friday (Metro Melbourne Only)

Orders placed before 3 pm within 15km of Melbourne CBD will be eligible for free, same day delivery on Friday's. No minimum spend.  

Standard Shipping

We care about our products and we care about getting them to you safely. The following charges apply for orders up to $150.

Victoria $10
New South Wales + ACT $15
Queensland $15
Tasmania $15
Western Australia $20
Northern Territory $20

 
Shipping Timeframe

Orders to Capital city metro areas can expect deliveries according to the timeframe below. For all deliveries outside these areas, please allow 5-7 business days for delivery.

 Melbourne 1 day
Sydney 1-2 days
Canberra 1-2 days
Brisbane 2-3 days
Hobart 3-5 days
Perth 6-7 days
Darwin 7+ days

 
Free Shipping

Spend $150 or more for FREE SHIPPING of your order. Free shipping will be applied automatically at checkout.

Returns

We are certain that you will love your purchase however if for any reason you are unsatisfied, email us details at sam@actofwine.com.au & return the product to 22 Fanning Street SOUTHBANK VIC 3006 for a full refund.

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