Delivery & Returns
Our goal is to get your purchase to you as quickly as possible. We offer in-store pickup, same day delivery to Metro Melbourne (terms below) and standard shipping to all other locations Australia wide. Depending on your location, our products are delivered directly by us, Australia Post or various couriers.
Our deliveries are able to be sent to physical addresses and PO Boxes (no parcel lockers). Orders within 15km of Melbourne CBD can only be sent to physical addresses If nobody is home to receive the order, we may leave the package in a safe space. If it is not possible to leave the package due to risk of theft, weather etc we will attempt to contact you to determine where you would like the package to be left. If you will not be home to receive your order or have a preferred safe space for us to leave your package, please email us at firstname.lastname@example.org with instructions of where to leave the package. If we cannot contact you and we cannot find anywhere to leave the wine, the wine will be returned to our store for collection.
Online orders can be picked up in store Tuesday to Saturday at 22 Fanning Street SOUTHBANK. Select in-store pickup during checkout. For in-store pickup, allow 1 hour from order for packing. You will receive a notification when your order is ready for pickup.
Free Delivery Tuesday-Saturday (Metro Melbourne Only)
All orders placed before 1pm within 15km of the Melbourne CBD will be delivered same day from Tuesday to Saturday. No minimum spend on free delivery orders.
Next-day Delivery to Sydney
We use an overnight courier to Sydney who collects packages on Tuesdays and Thursdays.
Brisbane/Byron Bay Delivery
Orders placed to these areas will be picked up on Tuesday and Thursday and delivered in 2-3 business days.
We care about our products and we care about getting them to you safely. The following charges apply for orders that do not meet the free delivery criteria for their state.
|New South Wales + ACT||$10|
Orders to Capital city metro areas can expect deliveries according to the timeframe below. For all deliveries outside these areas, please allow 5-7 business days for delivery.
|Sydney||Next day delivery (order Tues + Thurs)|
Free shipping rates apply to all orders that exceed the following criteria
|Victoria + NSW||$150|
|QLD, ACT, SA,WA||$200|
We are certain that you will love your purchase however if for any reason you are unsatisfied, email us details at email@example.com & return the product to 22 Fanning Street SOUTHBANK VIC 3006 for a full refund.