Delivery & Returns
Our goal is to get your purchase to you as quickly as possible. We offer in-store pickup, same day delivery to Metro Melbourne (terms below) and standard shipping to all other locations Australia wide. Depending on your location, our products are delivered directly by us, Australia Post or various couriers.
Our deliveries are only able to delivered to physical addresses. We are unable to deliver packages to PO Boxes, parcel lockers etc. If nobody is home to receive the order, we may leave the package in a safe space. If it is not possible to leave the package due to risk of theft, weather etc the package will be returned to our store. If you will not be home to receive your order or have a preferred safe space for us to leave your package, please email us at firstname.lastname@example.org with instructions of where to leave the package.
Online orders can be picked up in store Tuesday to Sunday at 22 Fanning Street SOUTHBANK. Select in-store pickup during checkout. For in-store pickup, allow 1 hour from order for packing.
Same Day Delivery (Metro Melbourne Only)
Orders to Metro Melbourne are delivered directly by us. If your order is received by 11.00am (Tuesday to Thursday only) and you live within 15km of the CBD, it will be delivered same day. If we receive your order after 11.00am, it will be delivered the following business day. We charge a flat rate of $10 for same day shipping. Orders of $150 or more will qualify for free shipping.
Free Delivery Friday (Metro Melbourne Only)
Orders placed before 1pm within 15km of Melbourne CBD on Fridays will be eligible for free, same day delivery. No minimum spend.
We care about our products and we care about getting them to you safely. The following charges apply for orders up to $150.
|New South Wales + ACT||$15|
Orders to Capital city metro areas can expect deliveries according to the timeframe below. For all deliveries outside these areas, please allow 5-7 business days for delivery.
Spend $150 or more for FREE SHIPPING of your order. Free shipping will be applied automatically at checkout.
We are certain that you will love your purchase however if for any reason you are unsatisfied, email us details at email@example.com & return the product to 22 Fanning Street SOUTHBANK VIC 3006 for a full refund.