Delivery & Returns
We want our wine in your hands as quickly and safely as possible!
** FREE delivery for orders over $49 within 15km Melbourne CBD. **
Orders over $49 placed by 3pm Tuesday to Saturday within 15km of Melb CBD can be delivered SAME DAY.
Melbourne Metro orders outside 15km CBD or under $49 are delivered in 1-3 business days and all other orders are dispatched as quickly as possible and sent via wine courier or Australia Post.
Free shipping rates apply to all orders that exceed the following criteria
|Within 15km Melb CBD||$49|
Victoria + NSW
QLD, ACT, SA,WA
Orders can be sent to physical addresses and PO Boxes (no parcel lockers). Orders for same day delivery can only be sent to physical addresses.
If nobody is home to receive the order we will leave it in a safe place for you. If it does not look safe to leave the package we will attempt to contact you to see where you would like it left. Any specific directions (and gift messages) can be noted on your order or you can email us at email@example.com.
Online orders can be picked up in store seven days a week at 22 Fanning Street Southbank VIC 3006. Select in-store pickup during checkout and allow 30 mins for packing.
We care about our products and we care about getting them to you safely. The following rates apply for orders under the minimum for free delivery. We use a specialised wine courier and Australia Post for any orders outside our in-house delivery service.
|New South Wales + ACT||$10|
Orders to Capital city metro areas can expect deliveries according to the timeframe below. For all deliveries outside these areas, please allow 5-7 business days for delivery.
|Melbourne||1-2 business days|
1-3 business days
|Canberra||2-3 business days|
|Brisbane||2-4 buiness days|
|Hobart||3-5 business days|
|Perth||6-7 business days|
|Darwin||7+ business days|
We are certain that you will love your purchase however if for any reason you are unsatisfied, email us details at firstname.lastname@example.org & return the product at least half full to 22 Fanning Street, Southbank VIC 3006 for a full refund or exchange.